Effective Date: March 2020
1. Introduction
Welcome to Elitemed Financials. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information, particularly as it pertains to the services we provide in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
2. Information We Collect
2.1. Personal Information: We collect personal information that may include, but is not limited to:
- Name
- Address
- Phone Number
- Email Address
- Health Information (as defined by HIPAA)
- Billing Information
2.2. Non-Personal Information: We may also collect non-personal information, such as IP addresses, browser types, and other anonymized data that does not identify you personally.
3. How We Use Your Information
3.1. Providing Services: We use the information collected to provide medical billing and revenue cycle management services. This includes processing claims, managing accounts receivable, and communicating with healthcare providers and insurance companies on your behalf.
3.2. Compliance with Legal Obligations: We may use and disclose your information as necessary to comply with legal obligations, including those under HIPAA, such as responding to a court order or other legal processes.
3.3. Internal Operations: We may use your information to improve our services, conduct audits, and manage our business operations.
4. HIPAA Compliance
As a provider of medical billing services, Elitemed Financials is fully compliant with HIPAA regulations. We take the following measures to protect your Protected Health Information (PHI):
4.1. Secure Storage: All PHI is stored in secure, encrypted systems to prevent unauthorized access.
4.2. Access Control: Only authorized personnel with a legitimate need to know have access to PHI.
4.3. Data Encryption: PHI is encrypted during transmission to ensure it is not intercepted by unauthorized parties.
4.4. Business Associate Agreements (BAAs): We enter into BAAs with all third parties that handle PHI on our behalf, ensuring they comply with HIPAA regulations.
4.5. Employee Training: All employees undergo regular training on HIPAA compliance and the importance of safeguarding PHI.
5. Sharing Your Information
5.1. With Third Parties: We may share your information with third parties who perform services on our behalf, such as IT service providers or subcontractors. All third parties are required to comply with our privacy standards and HIPAA regulations.
5.2. With Healthcare Providers: We may share PHI with your healthcare providers and insurance companies to facilitate the billing process.
5.3. Legal Requirements: We may disclose your information to comply with legal requirements, including laws and regulations that apply to our business.
6. Your Rights
6.1. Access to Your Information: You have the right to request access to the personal information we hold about you.
6.2. Correction of Information: You have the right to request that we correct any inaccuracies in your personal information.
6.3. Restrictions on Use: You have the right to request that we limit the use or disclosure of your information, particularly in cases where you believe it is not necessary for the purposes outlined in this policy.
6.4. Complaints: If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services.
7. Data Security
We employ physical, technical, and administrative safeguards to protect your information. Despite these measures, no system can guarantee complete security. We encourage you to protect your personal information by using strong passwords and being cautious when sharing sensitive information online.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Elitemed Financials
[email protected]
Phone: +1 -307-243-8064
Email: [email protected]